Job Description
Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: University Staff
Employment Type: Temporary (Fixed Term)
Job Profile: Customer Svcs Rep
Job Summary: The Customer Service Representative serves as the first point of contact for visitors and staff, providing assistance with access, maintenance requests, and general inquiries. They also assist with special projects related to recurring events within assigned buildings and train new student staff.
Position works at UW Madison - Union South Hotel at front desk.
2nd Shift, works 3pm-11pm Wednesday - Saturday
Key Job Responsibilities: - Monitors and maintains work areas and supplies to meet customer and operational needs
- Troubleshoots and resolves issues in a timely and professional manner
- Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
- Processes customer transactions and may take payments following established policies and procedures
- Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
- Guides and trains staff and student workers
Department: UW Madison- Union South Hotel
Compensation: 17.00
Required Qualifications: Preferred Qualifications: 6 months customer service experience preferred
Education: High School Diploma - Preferred
How to Apply: Click the "Apply" button to start the application process.
You will be prompted to upload the following documents:
-Resume
Applicants needs to attach a Resume
Contact Information: Rod Rotar
rod.rotar@wisc.edu / 608-263-5596
- Relay Access (WTRS): 7-1-1. SeeRELAY_SERVICEfor further information.
Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit:Diversity and Inclusion
The University of Wisconsin-Madison is an Equal OpportunityEmployer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here.
To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
Job Tags
Temporary work, Fixed term contract, Immediate start, Shift work, Saturday, Afternoon shift,