Job Description

Company Description

At Black Rock Integrative Medicine, we believe healthcare should be deeply personal. Every patient deserves individualized, compassionate care that treats the whole person.

Our mission is to provide patients with knowledgeable, tailored treatments that are free from corporate healthcare influence. Whether a patient is seeking addiction treatment, hormone balancing, weight loss, psychiatric services, or general healthcare, our team focuses on what's best for them as an individual. We deliver care with respect, understanding, and expertise.

Role Description

We are seeking a part-time Medical Receptionist to join our dedicated team in Hagerstown, MD. This is an on-site role with the potential to transition to full-time based on performance.

The ideal candidate is warm, organized, detail-oriented, and tech-savvy, with strong communication skills and a passion for helping others. You'll serve as the first point of contact for patients and play a key role in ensuring our front office runs smoothly and efficiently.

Key Responsibilities

• Greet patients and manage the check-in/check-out process
• Verify insurance eligibility and review consent forms
• Collect co-pays and other payments accurately
• Schedule, confirm, and manage patient appointments
• Answer and direct phone calls with professionalism and empathy
• Maintain and update patient records
• Coordinate with clinical and administrative staff to ensure seamless care delivery
• Support general office operations as needed

Qualifications

• Experience as a medical receptionist, front desk coordinator, or healthcare office assistant preferred
• Strong customer service and phone etiquette skills
• Excellent organization, multitasking, and communication abilities
• Familiarity with EHR systems (e.g., AdvancedMD or similar) is a plus
• Knowledge of medical terminology preferred
• High school diploma or equivalent required; additional education in healthcare administration or related field is beneficial

What We Offer

• Supportive, team-oriented workplace focused on collaboration and compassion
• Opportunity for career growth
• Mission-environment where patients and staff are treated with respect and care

To Apply:

Please submit your resume and a brief cover letter explaining why you'd be a great fit for our team.

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