Job Description
Position Description: Title: General ManagerReports to: Director of Operations
Compensation: $70,000 - $85,000 annuallyPosition SummaryThe General Manager is responsible for the day-to-day operations of the restaurant, ensuring a smooth and polished guest experience while driving profitability and team engagement. This role requires strong leadership, a deep understanding of hospitality, and an ability to foster collaboration across departments. The General Manager is a key culture carrier who upholds DDP Restaurant Group standards, builds and develops high-performing teams, and ensures operational excellence across all service periods.
Key Responsibilities
Team Leadership & Culture
Build and foster a respectful, positive, and collaborative team environment
Lead daily pre-shift meetings for the FOH team
Provide regular feedback and conduct performance reviews
Administer disciplinary actions and performance management as neededPartner with HR and the Director of Operations on hiring, onboarding, and offboarding processesMaintain accurate and compliant personnel recordsGuest Experience & Service ExcellenceEnsure guests receive responsive, welcoming, and exceptional service at all times
Oversee floor operations including door, kitchen pass, bar pass, and table maintenance
Touch tables during service and resolve guest complaints or concerns promptly
Monitor and manage To Go operations, ensuring accurate order execution and guest satisfaction
Operations & Financial Oversight
Monitor and manage labor in proportion to sales goals
Approve and oversee hourly FOH scheduling and manager scheduling
Manage daily sales reporting, cash deposits, discounts, and comps
Review and audit server checkouts and tips
Troubleshoot POS issues and oversee menu updates in coordination with FOH/BOHManage all purchasing and service/supply needs for the FOHCompliance & Facility Management
Ensure compliance with MDH Food Safety, sanitary practices, and local/federal laws
Maintain cleanliness standards and communicate facility maintenance needs
Complete required injury reports and manage illness logs in a timely and compliant manner
Ensure the use of proper safety protocols and internal systems for injuries, PTO, and call-outs
Qualifications & Expectations3+ years of experience in restaurant management or similar leadership roleStrong understanding of financials, labor management, and operational metrics
Ability to multitask, troubleshoot, and stay calm under pressure
Effective communicator with team, guests, and cross-functional departments
Experience in performance management, scheduling, and hiring
Knowledge of POS systems and back-office software
Availability to work a flexible schedule, including nights, weekends, and holidays
Ability to lift up to 30 pounds and be on your feet for extended periods
Benefits
Health, Dental, and Vision Insurance
Paid Time Off
401(k)
Employee Discount
Flexible Schedule
Paid TrainingNote: This job description is intended to highlight the general requirements and responsibilities of the role. It is not an exhaustive list, and duties may evolve or be added as needed to support the needs of the business.
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