Job Description

About BG:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service, and modern luxury. With a rich history of showcasing both leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman’s heritage, offering coveted collections for men and women in an unparalleled online shopping experience.

Your Role:

As a Sales Associate, you will deliver exceptional service, foster meaningful customer relationships, and embody Bergdorf Goodman’s values of Excellence, Imagination & Graciousness. In this fast-paced luxury environment, you will use your product expertise, clienteling skills, and personal style to create memorable shopping experiences that exceed expectations and inspire customer loyalty.

Key Responsibilities:

• Create a welcoming environment by greeting and engaging customers in a warm, professional manner
• Deliver personalized service by recommending merchandise based on product knowledge and client preferences
• Maintain in-depth knowledge of current merchandise, trends, and brand stories
• Follow through on customer requests, ensuring timely communication and resolution
• Build long-term relationships by proactively connecting with clients through clienteling tools and follow-up outreach
• Promote the benefits of the InCircle program to enhance customer loyalty
• Support visual merchandising standards and ensure the sales floor is well-presented
• Partner with team members to create a collaborative, service-focused environment
• Use mobile devices and digital tools to communicate with customers and drive business
• Ensure compliance with audit and operational procedures
• Demonstrate flexibility and adaptability to meet changing business needs

Qualifications:

• Excellent customer service skills with a client-focused mindset
• Motivated and results-driven with a strong attention to detail
• Ability to work autonomously while contributing to team success
• Previous commission sales or retail experience preferred; luxury experience a plus
• Ability to stand for extended periods, bend, climb stairs, and lift merchandise as needed
• Flexible schedule with availability on evenings, weekends, and holidays

Inclusive Benefits:

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities

For more information, please visit the “Our Benefits” section on our career site or click here:

Equal Opportunity Statement:

Bergdorf Goodman is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status. If you need a reasonable accommodation during the recruitment process, please contact us at ApplicantSupport@NeimanMarcus.com.

Other Compensation:

This position is eligible for commission in accordance with the terms of the Company’s plan.

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