Customer Service Representative Job at South Mountain Creamery, Middletown, MD

dHBYcGdRWTRRMDdpTkUrS05aWTNMTFlxSnc9PQ==
  • South Mountain Creamery
  • Middletown, MD

Job Description

Job Type


Full-time

Description

South Mountain Creamery is a family-owned dairy and farm, delivering fresh, local products directly to homes across the region. We take pride in not only producing quality food but also building lasting relationships with our customers. We are looking for a Customer Service Representative to join our team and serve as the friendly, reliable connection between our farm and the families we deliver to.

What You'll Do
  • Provide exceptional support to customers via phone, email, and chat.
  • Answer questions about deliveries, products, accounts, and promotions.
  • Resolve customer concerns quickly, efficiently, and with empathy.
  • Assist customers in managing their subscriptions and home delivery orders.
  • Coordinate with our delivery, sales, and operations teams to ensure customer satisfaction.
  • Maintain accurate records of customer interactions and feedback.
  • Share our farm's story and values, creating a positive, community-driven customer experience.
  • Build relationship with customer base with quarterly check-in calls and surveys of satisfaction
  • Engagement with dormant customers and leads through phone and emails
Requirements

What We're Looking For
  • Strong communication and problem-solving skills.
  • A friendly, positive, and professional attitude.
  • Previous customer service experience (call center, retail, hospitality, or similar) preferred.
  • Ability to multitask in a fast-paced environment.
  • Tech-savvy and comfortable using customer management software, familiarity with Zendesk is a plus but not essential.
  • Passion for local food, farming, and community engagement a plus!
  • Enjoy working in a shared workspace and team environment.


Salary Description


$17 - $18.50

Job Tags

Full time, Local area,

Similar Jobs

Alabama Staffing

Business Programming Consultant Job at Alabama Staffing

 ...Business Programming Consultant Unum Group seeks Business Programming Consultants in Portland, ME. This role involves automation, optimization, consulting, analysis, software development, customization, feature prioritization, data analysis, strategic technical insights... 

RiverWoods Durham

LNA/MNA 3p-11p Part Time Job at RiverWoods Durham

 ...Competitive Pay! Final pay determined by shift and experience, wages starting at $23.50+ including shift differential - 403(b) Retirement plan with a company match - LNA Career Ladder - Earned Time off - Paid Holidays and Personal Days - Wellness Programs - On-site fitness... 

Empire Elite Marketing

Junior Marketing Campaign Representative Job at Empire Elite Marketing

 ...Empire Elite Marketing is looking for a Junior Marketing Campaign Representative to join our dynamic and fast-growing team. This entry-level opportunity is perfect for individuals eager to gain hands-on experience in sales, customer engagement, and marketing strategy ... 

Discount Tire

Tire Service Technician - Charlottesville Job at Discount Tire

 ...Job Description Overview: Tire Technician Part-Time Charlottesville Discount Tire 1636 Seminole Trl Charlottesville,Virginia2290 Overview The Tire Technician is the backbone of our success and is the first step in your journey with Discount... 

Allied Universal

Security Officer Unarmed - Site Supervisor Job at Allied Universal

 ...Company Overview: Allied Universal, North America's leading security and facility services company, offers rewarding careers that...  ...Excellence. Join our Allied Universal team: Security Officer Unarmed - Site Supervisor ~ Full - Time~ Monday - Friday ~ Morning...