Job Description

Job Description

Job Description

Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Receives and documents all user support calls, Emails in the IT Web Help Desk application for problem resolution.
• Escalates tickets when issues are not easily identified or corrected.
• Provides help desk coverage, direction of problem resolution of workstation hardware, software and printers.
• Maintains and updates the help desk database. Track and follow up on unresolved issues and report same as requested.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of IT related tasks as assigned.
• Works under general supervision; reports to the Director of IS Support Services.
• Evaluates documented resolutions to analyze trends for prevention of future problems.
• Alerts management of emerging trends in incidents.
• A certain degree of creativity and latitude is required.
• Experience in industry-standard technologies and methodologies.
• Good written and oral communication skills.

Additional Responsibilities include the following:

• Deliver support and training to end users in the organization on the various types of software programs efficiently and effectively in fulfilling business objectives.
• Assist with development and improvement of in-house software applications training programs and related courseware.
• Provide End-User Training as required.
• Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.

Requirements:

• An associate's degree or its equivalent desired and 2-5 years of experience in the field or in a related area.
• A certain degree of creativity and latitude is required.
• Certification in A+, CCNA and/or Network + desirable.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information: -06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $25.83 - $27.48 Hourly
Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

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