Job Description

At Planned Parenthood of Greater New York(PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.

Picture yourself here: We are a team of trustedhealth care providers, educators, andfierce advocatescommitted toadvancingequity and improvinghealth outcomesin communities that face systemic barriers to quality, innovativesexual and reproductive healthservices-- including birth control, pregnancy testing, emergency contraception, cancerscreenings, STI testing and treatment, HIVtestingand prevention,transgender hormone therapy,wellness exams, crisis counseling, and financial counseling.PPGNYalso proudly providescompassionate, nonjudgmental abortion services.

When you join PPGNY as the Director of Centralized Follow-Up (CFU) you will lead the centralized follow-up department under the direct supervision of the Chief Nursing Officer. The CFU Director is responsible for supervising the CFU staff including clinicians, nurses, and non-licensed staff working in the office and remotely.

• Ensure timely and appropriate processing, review, and notification of lab results and associated reporting to oversight agencies.
• Ensure timely and appropriate processing, review, and notification of referral results.
• Optimize use of Care Path reports to monitor abnormal results follow-up; optimizes use of flags (alert) systems to ensure timely patient follow-up for abnormal lab results, serum hCG levels, medication abortion, referrals, etc.
• Provide direct oversight and management of incoming patient calls, My Chart (patient portal) messages, refill requests, electronic medication errors; medication cancellations errors, and refill errors.
• Oversee prior authorization processes for pharmacy/medication management.
• Maintain systems to track and report outcomes and trends related to centralized follow up.
• Work closely with outside laboratories and Director of Clinical Coordination to manage overdue results.
• Work closely with Medical Records team to facilitate follow up activities.
• Provide follow-up services and assists members of the CFU Department to perform follow-up tasks to ensure that productivity, quality, and customer service standards are met.
• Oversee patient referrals to other healthcare centers. Establish and maintains referral agreements for all PPGNY locations
• Maintain CFU department schedule, ensuring adequate coverage.
• Responsible for hiring and managing all CFU staff; provides opportunities for growth and development.
• ·Recommend, develop, and implement departmental work plans related to daily CFU department workflows.

• Graduate of Accredited registered nursing program, masters preferred, or
• Accredited Bachelor/Master’s approved program in one of the following: Physician Assistant, Nurse Practitioner, Nurse Midwifery, or Certified Midwifery; Master's preferred with appropriate board or national certifications
• Previous experience leading a high volume, fast paced centralized lab management team
• Minimum of three years of supervisory experience with 5 or more direct reports
• Active NY State licensure as a Registered Nurse, Advanced Practice Nurse, Physician Assistant, or Certified Midwife

• Care Management of follow-up work experience
• Experience managing team members in multiple locations.
• Clinical experience in Sexual Reproductive Health
• Current CPR/BLS and ACLS Certification

$135,000 - $165,000 a year

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short and Long Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.

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