Job Description

Business Consultant II

Kitsap Credit Union is searching for a Business Consultant II to work in-person out of our Harborside office in Bremerton. This mid-level role supports a mix of inside sales and proactive service activities for business members. The Business Consultant II conducts relationship calls, recommends products, and handles business loan requests and service installations with some autonomy.

Reports to: Director, Business Services

Employment Type: Full-time, hourly, non-exempt, in-person

Salary Range: $31 - $34/hour depending on experience

Bonus Target: 5% potential incentive of base pay

Working Hours: Monday - Friday 8AM - 5PM

Grade: 8BC

Industry: Banking

Key Responsibilities:

• Respond to incoming leads and service requests from branches, the contact center, and business members within committed SLAs.
• Open business accounts, generally for businesses with up to 20 employees and/or $2MM in gross annual sales, including cash management onboarding and merchant services needs assessment and referrals.
• Understanding of entity documents and business financials.
• Independently submit and manage non real estate secured business loan applications up to $100,000.
• Conduct routine financial reviews and needs assessments.
• Onboarding for cash management and merchant services, including in-person visits and member training.
• Maintain a prospect pipeline and conduct timely follow-ups.
• Begin to develop expertise in select industries to provide more tailored guidance, deepen member relationships, and enhance strategic growth efforts.
• Provide support to frontline staff on standard business banking questions.
• Begin to specialize in certain industries with targeted solutions.
• Conduct outbound relationship calls to assigned members for service follow-up and cross-sell opportunities.
• Deeper understanding of business deposit and business loan products, cash management, and merchant services.
• Represent the credit union at events during working hours, evenings, or on the weekend.

Sales and Referral Goals:

• Achieve established sales and referral goals by effectively promoting business and personal banking solutions.
• Collaborate with internal teams to ensure a seamless member experience.

Qualifications:

Education and Experience:

• High school education or equivalent.
• 1+ years of consumer lending experience.
• 2+ years of experience assisting businesses with their banking needs in a branch or business banking department.
• Working knowledge of business lending, merchant services, and cash management services.

Skills and Competencies:

• Proven ability to meet or exceed sales and referral goals.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational and time-management skills.
• Demonstrated ability to shift seamlessly between tasks, priorities, and responsibilities in a fast-paced, dynamic environment.
• Problem solving skills.
• Proficiency with Meridian Link, Symitar, and Salesforce is desired.

Personal Attributes:

• Approaches every interaction with care and authenticity, striving to become a long-term partner and trusted advisor for each business. Takes genuine interest in understanding the unique goals, challenges, and stories of each business owner.
• Takes initiative, actively seeks opportunities to add value, and consistently follows through. Demonstrates a strong internal drive and personal accountability, with a focus on delivering measurable outcomes aligning with individual and departmental goals.
• Operates with a high degree of autonomy, taking ownership of tasks and driving initiatives forward without the need for close supervision. Demonstrates self-direction and seeks opportunities to add value and problem solve.
• Collaborative team player with a positive attitude.
• Outgoing and able to build rapport quickly with business members, prospects, and KCU team members.

Supervisory Status:

This position does not supervise others.

Working Conditions:

• This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:
• Must be able to remain in a stationary position for a minimum of 75% of the time.
• Constantly operates a computer and other office productivity machines.
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions.
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions.
• Local travel using personal vehicle.

Our Values:

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer:

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Free onsite parking

Annual time off and sick time accrued

11 Paid holidays

1 Personal floating day

Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance

Employee Assistance Program

Choose from a PPO medical plan or a High Deductible with a Health Savings Account

3% KCU funded Safe Harbor Contribution to your 401K

KCU will match up to 2% of your 401K contributions

All 401K contributions are 100% vested

Potential annual incentive in all roles within Kitsap Credit Union

Tuition reimbursement

8 hours of paid volunteer time off

Discounts on KCU's products and services

Enjoy unlimited ORCA transit access through KCU for less than $45 a yearyour cost as an employee

We believe in the power of belonging it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees.

**** Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****

Job Tags

Hourly pay, Full time, Temporary work, Work at office, Local area, Monday to Friday, Shift work, Weekend work, Afternoon shift,

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