Job Description

Job Description

Job Description

Port Authority of New York & New Jersey
JFK Airport Agency Operations Center (JFK-AOC)

Position: Broadcast Traffic Producer/Operator-JFK Airport
Location: JFK Building 111 at 154-20-154-42 134th St., Jamaica, NY 11430
Shift: 4:00am to 2:00pm (4 days per week rotating, including one weekend day)
Rate: $32.00 to $36.00/hr (commensurate with experience)

Philadelphia-area based Drive Engineering Corp. is seeking a full-time Traffic Operator to assist with staffing the Port Authority of New York & New Jersey (PANYNJ) JFK Airport Agency Operations Center in New York. The JFK-AOC helps to manage the day-to-day operations of the Airport, including the landside, terminal, and airside conditions. These three areas are part of the Airport system, with PANYNJ Traffic Engineering more focusing on support to the JFK-AOC on the landside with monitoring, reporting, and active traffic management in a unified operation with many stakeholders within the Center.

This position is fully on-premises at the JFK Airport Agency Operations Center. Remote work is not permitted.

Position Description

Operators monitor and control intelligent transportation systems including but not limited to Closed Circuit Television cameras (CCTV), PAPD and Port Authority Operations radio channels, portable and overhead variable message signs (VMS), data from the JFK-AOC Operations Dashboard, etc. To actively manage landside traffic conditions throughout the airport. Operators follow all SOPs and guidelines in the Handbook and Playbook developed by the Operations Manager in conjunction with the Shift Supervisors. All events, mitigations, incidents and construction closure that impact traffic conditions are logged by the Operators. Operators are also responsible for preparing and sending periodic traffic status updates (hourly unless in elevated code conditions which will require updates to be sent every 15-20 minutes) summarizing traffic conditions, mitigations implemented, flight delays and cancellations, PAPD posts and officers, relevant incidents and any construction closure that may impact traffic conditions.

Operators work closely with the Shift Supervisors to monitor real time traffic data from the JFK Operations Dashboard to determine the appropriate mitigations to implement proactively or reactively to assist with keeping traffic flowing throughout the airport in coordination with the PAPD Construction Sergeant. Operators are also responsible for answering phone calls (and logging that information) and assisting the Shift Supervisor with communicating relevant traffic conditions to airport stakeholders at the JFK-AOC.

Additionally, the Operators are responsible for preparing and end of shift report that will summarize staffing of the traffic management team at the AOC, PAPD Staffing in the field, peak hour volumes and mitigations implemented during the operational period.

Position Requirements:

· Previous experience in Traffic Management Center, Traffic Operations Center, 9-1-1 Emergency Communications Center or similar facility is preferred.

· Proficiency in Microsoft Office 365 applications with an emphasis on advanced capabilities in Microsoft Excel

· Possess an aptitude and ability to quickly adapt to new/evolving software applications

· Familiarity with data analytics principles and their use in operational decision-making is preferred

· Previous experience in PANYNJ Traffic Operations is preferred. This experience may include past coordination with PANYNJ Operations staff, technicians, Engineers, and/or law enforcement on work assignments. 

· Excellent oral and written communication skills 

· Operators must have a professional demeanor and the ability to maintain a positive working relationship with airport stakeholders 

· Ability to easily adapt to schedule changes based on operational conditions.

Ability to work holidays and weekends 

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