Job Description

Job Description

Service Center

Job Summary   

As a Protech Calibration Technician Apprentice you will be provided mentorship and training to learn how to perform a wide range of Advanced Driver Assistance System Calibrations by following OE specifications and repair standards. You will gain confidence as a calibration technician across a wide range of manufacturers. Initial training is provided by Protech as well as a robust virtual support team and continuing education on new vehicle technology. The goal will be to graduate from a Calibration Technician Apprentice to either a Protech Calibration Technician or On-Site Calibration by the end of the 7th month in this roll.

Roles & Responsibilities   

• Customer service focused, ability to develop relationships and deliver operational consistency 
• Perform static and dynamic ADAS Calibrations on foreign, domestic and EV (electric) vehicles onsite at customer locations
• Troubleshoot complex calibration repairs
• Test drive vehicles after repairs are completed
• Adequately explain ADAS calibration specifications and repair planning needs; to include collision repair center personnel, insurance adjusters, and direct customers 
• Basic knowledge of how to remove and install vehicle parts – Example: Bumper, trim panels, mirrors
• Complete pre and post scans with OE and/or aftermarket tools, communicate outcome effectively
• After training completion, must be able to complete static and dynamic calibrations per OE specifications 
• Communicate with field team to ensure efficiency and productivity 
• Responsible for ensuring tooling software updates are completed immediately
• Accountable for assigned inventory (including vehicles, mobile devices, laptops, OE scan tools, VCI, other equipment provided) 
• Participate in virtual (online) training sessions
• Complete assigned training and certifications
• Develop and maintain excellent customer relationships through our company purpose and core values 
• Maintain a well-organized work area 

Qualifications, Education & Experience:   

• 1-year automotive repair experience preferred but not required 
• Automotive repair experience preferred but not required 
• Trade school experience a plus
• ASE or I-CAR certifications a plus
• Ability to learn and understand collision repair processes and terminology
• Successfully complete Protech ADAS Calibration Training 
• Understanding of technology & basic software programs
• Ability to learn Aftermarket and OEM diagnostic scan tools and factory software 
• Knowledge and ability to use computers, mobile devices, and related technology efficiently 
• Travel may be required for continuing education and certification training
• Self -motivated, positive attitude, with a customer focused vision 

Requirements:  

• Must be at least 21 years of age 
• Must have a valid driver’s license and ability to pass MVR check 
• Ability to pass a background check 
• Must be able to lift 60 pounds independently 
• Travel may be required for continuing education and certification training
• Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping 
• Requires frequent driving of company and customer vehicles
• Extensive travel within assigned area is expected 
• May have exposure to fumes, dust, and chemicals
• Ability to work in a shop environment in inclement weather
• Required to wear PPE to include but not limited to facial covering, eye protection, gloves

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