Job Description

Summary:

Red Lion Hotel located in Kissimmee Florida is currently hiring for Restaurant Servers to join our team. We have full time positions available.

Responsibilities include but are not limited to the following: Provides food and beverage services to guests in a friendly efficient, and professional manner, ensures a positive experience for all patrons.

• Greets guests upon arrival; assists with seating as needed.
• Presents menus/wine list to guests and describes all daily specials.
• Takes food and beverage orders accurately and courteously; responds to patrons’ questions regarding food and beverage items.
• Opens/presents/pours wines and champagnes in a professional manner as needed.
• Accurately writes tickets for food and beverage items; turns tickets into kitchen/bar in a timely manner; coordinates with kitchen staff to clarify any requests.
• Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed.
• Reviews food order for accuracy and presentation prior to delivering to patron; coordinates with kitchen staff to rectify any deficiencies.
• Refills patrons’ beverages as requested; monitors patrons during meals to provide for all needs.
• Suggests desserts to patrons at completion of meal; accurately takes and delivers dessert orders.
• Delivers ticket to patrons upon meal completion.
• Handles purchasing transactions, which includes accounting of daily sales.
• Receives payment form patrons; makes change as needed; issues receipts.
• Clears and resets tables as needed.
• Possesses and maintain thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
• Maintain cleanliness and sanitation at all items; performs closing clean-up duties.
• Resolves patron problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
• Answers phone in a courteous and timely manner.
• Assist other staff members as needed to ensure optimum service to all guests.
• Performs other duties as assigned by the Manager.

Requirements include but are not limited to the following:

• Minimum of 1+ years of restaurant experience in hospitality or similar environment. Prior experience in a fast paced, customer service/hospitality industry is preferred. 
• Able to work flexible schedule, including weekends
• Customer service skills

We are an Equal Opportunity Employer.

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. For more information, visit www.carterhospitality.com.

Vision

Creating memorable experiences at every unique destination.

Mission

A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.

Brand Promise

Experiences you can remember, a promise you can trust.

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